Shipping information & payment methods
At Luzy, our goal is to offer you the best shipping options, no matter where you live. Every day we deliver to hundreds of customers around the world and make sure we offer you the highest level of service quality at all times.
The order delivery timeframe is divided into two parts:
- Processing time:Order verification, assembly, quality control and packaging. All orders are mailed within 24 hours of the order being placed.
- Shipping time:This refers to the time it takes for items to be dispatched from our warehouse to their destination. International shipping usually takes about 15-30 business days. National shipping usually takes about 2-3 working days
The shipping is calculated according to the weight of the respective shipment and amounts to:
Germany from 0.1 kg to 0.5 kg 1.90 euros (post uninsured).
Germany from 0.5 kg to 2.0 kg 2.90 euros (post uninsured).
Germany from 0.1 kg to 2.0 kg 4.50 euros (DHL insured).
Germany from 2.0 kg to 5.0 kg 5.00 euros (DHL insured).
Germany from 5.0 kg 7.90 euros (DHL insured).
Austria from 0.1 kg to 2.0 kg 8.90 euros (DHL insured).
Austria from 2.0 kg to 5.0 kg 14.90 euros (DHL insured).
Austria from 5.0 kg to 10.0 kg 19.90 euros (DHL insured).
Austria from 10.0 kg to 20.0 kg 29.90 euros (DHL insured).
Austria from 20.0 kg 45.90 euros (DHL insured).
Switzerland from 0.1 kg to 2.0 kg 11.90 euros (DHL insured).
Switzerland from 2.0 kg to 5.0 kg 25.90 euros (DHL insured).
Switzerland from 5.0 kg to 10.0 kg 34.90 euros (DHL insured).
Switzerland from 10.0 kg to 20.0 kg 49.90 euros (DHL insured).
Switzerland from 20.0 kg 54.90 euros (DHL insured).
Within Germany, shipping takes place from one Goods value of €50.00 free of charge.
Shipping will take place on the specified delivery date after receipt of the full purchase price plus delivery and shipping costs. The buyer is asked to check the goods immediately upon delivery for completeness, obvious defects and transport damage and to inform the seller and the carrier of any complaints as soon as possible. Warranty claims remain unaffected. If the buyer is a consumer, the seller bears the shipping risk regardless of the type of shipping (insured or uninsured) and the shipping costs incurred. If the buyer is not a consumer, delivery and shipment are at his own risk
Payment Methods
PayPal Plus (PayPal, direct debit, Mastercard, Visa)
PayPal is a worldwide online payment service. With PayPal, payments on the Internet can be made securely, quickly and free of charge by direct debit, bank transfer, credit card or from your PayPal balance. For simple payment processing (PayPal credit) you must register at www.paypal.de. No registration is required for payment by direct debit or credit card via PayPal. You will be forwarded to PayPal within the ordering process and make your payment directly there. There is no charge for:
– PayPal balance.
– Credit card (Visa, Mastercard).
- Debit charge.
Immediately from Klarna (instant transfer)
Sofortüberweisung is an easy-to-use direct transfer method based on the high security standard of online banking and TÜV-certified data protection. Klarna GmbH uses the secure payment form to automatically and in real time make a transfer to the end user's online banking account. The purchase amount is transferred immediately and directly to our bank account. No registration is necessary to use Sofortüberweisung as a payment method. Simply select "Klarna Sofortüberweisung" as the payment method during the ordering process. There are no fees.
– You will then be taken directly to Klarna GmbH’s secure payment form.
– With Sofortüberweisung, you instruct your bank to carry out a transfer.
– All you need is your online banking account (PIN and TAN).
Payment in advance (bank transfer)
If you pay in advance, please consider that we can only process your order after receipt of payment and that processing can therefore take a little longer. If we have not received any payment within 14 days of receipt of your order, your order will be canceled automatically. For prepayment orders, simply select prepayment as the payment method in the checkout process. After your order, we will send you an order confirmation with our account details to the email address you provided. There are no fees!